It seems that the current call center issues are related to a staffing shortage, after the carrier asked agents to take a leave of absence in an effort to control costs. If you aren't able to reach an agent through the UK or US group line, that's an option to consider as well. I was also able to get the option of a call-back when calling the regular reservations line, 1-80, by selecting the option to make a new reservation and providing an origin, destination and flight date the very next day.
While agents are dedicated to assisting customers traveling in a party of 10 or more, I spoke with a very friendly group reservations agent who was more than willing to assist with an individual reservation. Members of our team were able to get through without any wait at all by calling one of Delta’s international reservations numbers – such as for the UK – or by calling its number for group reservations. Luckily, we've landed on a few workarounds, that even work for non-elites. TPG's Zach Griff, meanwhile, was offered a call-back time of 50 minutes when calling his elite number, even though he didn't enter his SkyMiles number, so it's clear that "your mileage may vary" here. Several TPG colleagues continue to hear the same message when they call, though Delta Platinum and Diamond elites on the team have been able to request a call-back, with wait times of between 42 minutes and two hours.
If you need to travel within the next week, please try your call again later, or message us from /needhelp or by clicking the "Message Us" button in the “More” section of the Fly Delta app. As for Delta, I've made many attempts to contact the airline myself, most of which resulted in the following prerecorded message: Due to extremely high call volume, we are unable to answer your call.
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